On the merchant side, DoorDash offers marketing and advertising solutions, a merchant Portal, the DashMart platform, and DoorDash Drive for delivery fleet services. . delivery related) that were outside of their control. DoorDash Basic partners start with a 7-day free trial, and DoorDash Plus and Premier partners start with a 30-day free trial. Be prepared to. Kevin Fu joined DoorDash in 2015 on the Bay Area operations team. Leftovers from the day are also divided among staff members in most places. Heres how. This can turn into another bad experience for the customer by having every order delayed, so were investing in tools to give consumers the ability to modify orders all the way up until pickup time without interfering with merchant order protocols and POS integrations. DoorDash provides the flexibility to merchants to solve their unique challenges, whether it's about bringing new customers, creating loyalty programs, introducing new products, expanding to catering, building their own marketing channels, etc. There are two aspects of the product teams work. Doordash Data Scientist Introduction. Your core PM competencies (product ideation, brainstorming, prioritization, MVP thinking, execution, metrics and iteration skills), as well as your experience in the field. Dealing with ambiguity, using data who and what to target to grow sales. Even today, every new DoorDash team member starts as a driver. Please let us know if you require reasonable accommodations during the interview process. This is not a coding interview, but you'll definitely be asked to describe past experiences with technology and how you work with engineers. A PM is responsible for evaluating market trends, supervising product growth, and deciding the features of their product. Interview Survival Kit for the Budding Product Manager, My Experience with Interviewing for Product Manager in the Era of Tech Hiring Freeze, How to Answer Technical Product Manager Interview Questions on Tools & Methodologies, How to Answer the How Do You Solve Technical Challenges? Product Manager Interview Question. Then, dive into each point. First, to be such a reliable, affordable and comprehensive service that DoorDash serves as a true utility to our customers. Today, DoorDash serves over a million deliverers, 20 million customers, and 450,000 merchants across North America, and employs nearly 4,000 employees. For Dashers, the company provides a driver app, and customers have access to a number of services beyond just delivery, like the DashPass rewards program, and DoorDash for Work, which allows companies to send food to their remote employees. Their sense and pri interview is pretty standard (eg see Facebook sense and pri) make sure to focus on marketplace and marketplace metrics. Second, to provide financial stability and mobility for Dashers. The PM hiring process at DoorDash generally follows these steps: The process generally takes about four weeks from start to finish. You may also be asked questions like how to evaluate technical tradeoffs in interview questions. What is Product Sense? Dashers, it means earning more money as efficiently as possible. Do you have the ability to hold two opposing ideas? Table of Contents show. Do you look for assistance outside of the project team? We eventually productized that workflow and that feedback loop from a few earlier merchants, and seeing this product feature that we built continue to increase quality was what first got me hooked on Product work. And it tests a candidate on multiple fronts of product thinking - product sense, execution, and sometimes even estimation. What steps will you take to improve engagement? Goal of this round: how do you think about ways to build and improve products at scale? The most unique thing about DoorDash is how fast we move. What do you like about Spotify? , which allows companies to send food to their remote employees. Ideally, DoorDash wants you to complete the problem and all associated subproblems successfully without any help from the interviewer. They deliver menu items directly to your door so you can . The second interview is another phone screen, except this time it is arranged by a Hiring Manager who may be accompanied by a currently working PM. accelerator and were accepted, receiving a seed investment of $120,000. Failure to do so will cause the interviewer to be skeptical. Underlying these cornerstones are twelve core values, which are organized into, Consumer-Obsessed, Not Competitor Focused, In addition, DoorDash is committed to corporate philanthropy through their, initiatives. We interviewed Kevin to share what its like to ship products in a fast-paced environment, and solicit his advice on how to accelerate your career in product. During the interview with the Product Director, youll get the chance to present your findings and receive feedback. If you can come up with ideas in a short period of time. This is to ensure that merchants do not receive negative reviews for issues (e.g. Some examples are Catering, Convenience, and Grocery. I run Product and Design. One is based on the audience group we support: Consumer, Merchant, and Dashers. In this DoorDash interview, you'll be given a problem statement and expected to prioritize the solutions to the problem based on various input from your interviewer. What is the most serious misstep you've taken on a project. An individual with no bank account should have the ability to apply and start dashing within a few hours. How would you increase engagement for Spotify? No need to prepare much for this one! Im quite closely plugged into the design processes end to end, from the product briefs to vet the problem statements as a team, the design reviews to iterate the design strategy and execution, to the ship review to ensure the quality of the product were shipping. etc, NOTE: I would recommend reviewing our DoorDash values (below) to aid in supporting your examples during this portion, You can find a full list of their values here. And a lot of times, this doesnt happen while sitting behind the desk. They will then introduce you to the package with which you will be recruited. How would you troubleshoot? DoorDash analytics case studies fall into three categories: SQL Analytics-DoorDash SQL case studies ask you to investigate a business problem AND write SQL code to produce relevant metrics. On my first day, I walked into DoorDash HQ expecting the typical orientation long talks, heavy technical training, and tons of meetings. By 2018, DoorDash had passed Uber Eats in food delivery sales in the US, and was second only to GrubHub. Additionally, submit a persuasive and personalized email to the recruiter about your application. What do you think sets the DoorDash Product apart from its competitors? What are you going to do about it? You will discuss as if you were a PM working on a specific problem to do with experience, so further details of the prompt will be given live during the interview. How to Win the Take-Home Assignment and Introductory Call With a Product Director. Create a product that assists teenagers in finding new places to eat. Like most companies, DoorDash shifted to a. interviewing process during the COVID-19 pandemic. Finally, summarize your three points at the end. Walk us through the product design of either the Apple app store or Google Play. Interview questions at DoorDash. The recruiter will ask about your product management experience, as well as why you want to work at DoorDash. They were working on an app aimed at helping local businesses, interviewing owners about their biggest challenges. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. Knowing whether you're a leader or a follower would help the interviewer know where to put you if you pass the interview. Hes just hating. We have a lot of product work to be done to get there. Learn what its like to be a UX researcher at DoorDash from our head of UX, Radhika Bhalla, Learn how our three pillar approach to hackathons results in successful events. According to, of interviewees got their foot in the door through an employee referral. Amazon Behavioral PM, Technical Mock Interview, How to Answer Technical PM Interview Questions, Featured lessons on Product Prioritization, Mock Product Manager Interview (LinkedIn PM): Improve Spotify's Social Features, Facebook PM Interview: Metrics for Events, How to Answer A/B Test Product Management Questions, Uber/Lyft Product Manager Mock Interview: Design for Rush Hour, How to Answer the Product Design Question, Behavioral Interviews: Creating Your Story Bank. Technical interview questions for PMs are notoriously hard to prepare for - it's hard to ascertain how technical they'll be before the interview. Often Im impressed by the team thinking beyond whats on the roadmap to bring more delight to our customers, and I feel excited to help bring those visions to come true. Our question bank has 10000+ interview questions and growing, 132 of which are for DoorDash Product Manager interviews. How would you decide what to promote? What are your career goals? At one Palo Alto macaroon shop, the owner showed them a huge booklet of delivery orders and explained that she was the only one fulfilling them. A Product Sense exercise is typically a 20-40 minute on-the-spot brainstorming session, in which the candidate is asked to develop a high-level design of a new. The PM interview at DoorDash is divided into two parts: product prioritization and product sense. You'll experience a variety of interview types, as discussed in the next section. They changed the name to DoorDash in June of 2013, and the business took off around the Stanford campus. How would you improve the worst customer experience post a successful order placement on Instacart? Check out our blog on tech interviewing tips, strategies, and more. Delivery/Food Focus (OpenTable, Instacart, etc). quality of items ordered, portion size, value for price). Product managers are also expected to possess the following: Up next comes a Why Youll Love Working at DoorDash section listing key core values, followed by an About DoorDash paragraph. , DoorDash had passed Uber Eats in food delivery sales in the US, and was second only to GrubHub. Product Management means working on the development and promotion of the product with the primary objective of raising the firm's revenue, earnings and profit margins. The teams are responsible for developing product strategy and executing visions to help DoorDash achieve its mission of helping local communities and businesses reach their full potential. Interview Questions. Due to the nature of their business, the company expanded rapidly during the crisis, doubling its team size in 2020. , including several product management jobs. If you're in the mood for a particular dish offered at a local restaurant, but can't get away to pick it up, then DoorDash is a solution that can help you. A detailed walkthrough of one of the interesting DoorDash SQL interview questions and solution. Experience with the recruiter was pleasant, but the actual interviews with the DS's on the team were awful. Note that an emphasis will be placed on your understanding of experimentation and the strengths and weaknesses of different metrics. @xChacox your right, it doesn't make sense because a bad full time employee can do serious damage to your company while a bad intern won't. It really comes down to irresponsible . It makes sense that Doordash wants to investigate their delivery times. Don't interview for DoorDash until you finish reading our guide to DoorDash PM interviewing. A good PM might be sharp and be able to appropriately delegate and prioritize cross-functionally. Ive been looking for a company that lives by a merchant-first approach and found that DoorDash was exactly that. Currently, DoorDash has more than. Within a few hours, the four founders had built the first prototype of what would become DoorDash. The consumer team is focused on helping consumers get their food faster at a more affordable price. Some questions might include asking about your career goals and why you want to work at DoorDash. The product values interviews at DoorDash are typically focused on behavioral-style interview questions. Their Reopen for Delivery program launched in October of 2020, helping restaurants that closed during the crisis get customers once more. After that is a Were excited about you because section, which is essentially a list of requirements. Lengthy but thorough, enough time for you to learn a lot about your manager and cross functional partners - multiple rounds of 3 back to back interviews, 30 mins each. 1800. The last 5% will be in-office full time. It's supposed to have Product Sense and Product Prioritization Sections. Next comes a Youre excited about this opportunity because you will section, which goes into more detail about what is expected in the role. DoorDash is a company that connects customers to their favorite restaurants. Most likely, the hiring manager at DoorDash will look at your resume first. Through their Project DASH program, the company works with local organizations to increase access to healthy food. Wed be glad to answer any of your questions. This way you not only get a salary for the work you do you also get free food and a bag of leftovers to take home for your dinner. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. What Does a Typical DoorDash Product Manager Job Posting Look Like? Total Employees. Increase your offer with our expert negotiators. At the same time, I was working as a software engineer, a career often notable for late nights and weekend work. Amazon What are the most pressing issues for GetAround, and how will you address them? Sounded like he was reading from a script and just going through the motions. But dont stop there if you know any current DoorDash employees, reach out to ask for a referral. Be sure to have answers to common questions prepared, like "Why product management?". Now, 5 years later, he is the Director of Product leading the Logistics and Dasher team. During this interview, youll meet withmultiple team members and be asked a number of product-specific questions around design, analytics, and collaboration, as well as a few in-depth behavioral questions. According to Glassdoor, 13% of interviewees got their foot in the door through an employee referral. We create projects fast, launch them fast, and also kill them fast if they dont work. Design leader, people manager and product strategist. Wed be glad to answer any of your questions. Required fields are marked *. According to a few Glassdoor responses, youll receive a spreadsheet of product data and be asked to make some recommendations based on the numbers. What is your communication and leadership style? After six months in business, they applied to the famous Y Combinator accelerator and were accepted, receiving a seed investment of $120,000. For example, our merchant team would work behind the counter or spend days in the kitchen to observe the merchants operational challenges. How would you run a promotion to increase top-line, in-store revenue for Target? Ababacar, Senior Manager, Product Management Read all reviews. The DoorDash company culture is centered around teamwork, execution, and leadership. If you're an applicant already living in the U.S., the government filing fee is $1,760. The last 5% will be in-office full time. E.g., build metrics for Product/feature X? Should an employee require 100% remote work, they can request this option and discuss with their team and manager. The company has risen in popularity and emerged as a promising startup in Silicon Valley. In early 2019, DoorDash took the top spot. Who are the probable users: Drivers, Restaurant owners and consumers. Your email address will not be published. 3. 1. As we are tightly knitted with cross-functional teams on all problems we solve, collaboration ability is also critical. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. DoorDash has formed the perfect system with merchant partnerships, contracts with drivers and convenient communication software between the three stakeholders. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps A few positions, like the Product Manager role pictured below, also include a Nice to Haves section. Would you create a smartphone app or use Uber Eats? I just got through and would love to prep for the on-site round. Whats your process for prioritizing features? Back in DoorDashs earliest days, when the only employees were our three co-founders, the entire platform could be considered a hack: it featured a static website with a phone number where customers would call in to place orders. Based on my 10+ years of PM experience plus interviews with others. The assignment should take a few hours and the goal is to evaluate your analytical skills and how comfortable you are working with product data. (Conversion: # of reservations made/total number of visits on the app). In DoorDash's technical interview, they'll discuss your technical expertise. We also need to be hyper-efficient, with the potential to deliver 5+ separate orders in an hour - leading to a more affordable cost per delivery. We believe that our top rated Dashers should be rewarded with unique perks, which is now especially imperative to our Dasher community during the COVID-19 pandemic. Here is a list of behavioral questions recently asked. A few positions, like the. "DoorDash Product Documentation" means documentation, specifications, and other materials (whether written or electronic) that describe the operation or function of a DoorDash Product. Besides those recurring reviews, I also enjoy strolling around the design teams area in the office. Location. This knowledge is important when interviewing with recruiters, hiring managers, and other employees to demonstrate how you fit with the company. One of the things unique to DoorDash (and maybe Twitter) is a focus on prioritization. Naturally, part of that is building amazing teams, but another portion is how a PM works with others. The DoorDash business model focuses on three key segments: Dashers, merchants, and customers. They look for a focus on the user and how to solve their problems from behavioral through to case questions. of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. The first stage is a quick call with a DoorDash recruiter. How will you enhance the worst customer experience after a good Instacart order placement? Amazon, Go to company page What are some of the similarities and differences between being an operator and being a Product Manager (PM)? 1. Helpful. Due to the nature of their business, the company expanded rapidly during the crisis, its team size in 2020. Will Dimondi Manager for Merchant Design, Your email address will not be published. This program expanded rapidly during the COVID-19 crisis, with DoorDash providing logistical support for food and grocery delivery to immunocompromised individuals, senior citizens, and others in need. They also opened their first ghost kitchen. You are a PM for Instacart. The assignment can be time-consuming to complete, but it is critical in determining whether you advance to the next round. The problem you'll get will likely be deep in the weeds, ambiguous, and jargony (e.g. Get an inside look at top companies interview processes. How do you cope with being overburdened or underperforming? What 3-5 things do you think are on the next quarter's roadmap for DoorDash's diner-facing app? DoorDash expects that about 80% of their workforce will be in-office a few days a week, while 15% will remain fully remote. The design team has also found a strong voice within the company, and they feel more empowered to bring perspectives in decision-making processes. The impact each of us makes should be visible from space. We strongly believe that failure and bad decisions can be okay, so long as you learn and apply those learnings going forward. A lot of our teams are experiencing each audience in the field. time between order and driver pickup is highly variable, what should we do?) Your hiring experience at DoorDash will start with an initial recruiter screen to go over logistical fit, expected comp, etc. There's nothing wrong with being a follower or a leader. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to stay up to date with the lates engineering news and trends! 1 person found this interview helpful. The next month, the first DoorDash restaurant opened in San Francisco. Be confident while speaking. I also discovered the work culture that I work best in, what makes technology startups like DoorDash thrive, and what its As I scurry to Little Star Pizza without breaking a sweat, I ask for Annas delivery and pride myself on finally tackling that New Years resolution of staying fit. One reason cancellations happen is because soon after placing an order, customers change their mind about an item or two. Chicago, IL + 5 . Walk us through the product design of either the Apple app store or Google Play. Another approach we see candidates have success with is The Triangle Method. Even today, every new DoorDash team member starts as a driver. After six months in business, they applied to the famous. The consensus was clear: delivery was their most pressing challenge. Top DoorDash PM Interview Questions You Should Practice. Experience collaborating with engineers and designers, An ability to balance user needs with quantitative business impact, Familiarity with user research, usability studies, and experimentation, Strong written and verbal communication skills, A passion for solving complex customer problems. Tell me about yourself top question. Airbnb Analytical questions test your ability to understand the product strategy and the data. DoorDash asks a combination of questions balancing behavioral and product case questions. The consensus was clear: delivery was their most pressing challenge. Only reviews containing relevant store content will be posted. What are the top issues for GetAround and how would you fix them? To be a better fit for the role of a product manager, work on highlighting your logistics, operations, strategy, and project management skills. I interviewed at DoorDash Interview 3 rounds 1. recruiter call - background and expectations 2. screening round - product prioritization and design 3. onsite: team matching. Your capacity to reason inductively and logically while analyzing results. As a product manager, you will be expected to make decisions that will impact the business. What do you think is the main reason a Doordash driver failed to deliver a complete order, e.g., a customer ordered three tacos, but only two were delivered. "Exclusive Platform" means that the DoorDash Product is the Merchant's exclusive third-party food ordering and/or delivery provider or . She lives in Raleigh, NC with her husband and two children. What would you prioritize next if you were in charge of LinkedIn? It was an incredible, intense summerI learned a remarkable amount about software engineering that no textbook could have taught me. 5. Although were living in an era in which many companies advocate for diversity and inclusion, I am often still the only female director in the room in the tech industry. Would you mind elaborating on phone screen? Since the beginning of the COVID-related shutdowns, DoorDash has delivered approximately 11 million meals. Anyone have tips on 1. Try addressing situational questions with real-life examples. Doordash Product Manager Interview- Final Loop Boeing ProDFan123 Feb 26, 2022 3 Comments Hello All, in the process of scheduling my final loop for Doordash PM position. According to. How would solve the worst booking experience at OpenTable? Most of the time, your interview will begin with a review of your resume, so make sure you understand every detail in and around it. Apple, Go to company page Adjusting the average for more recent salary data points, the average recency weighted base salary is $170,936. Product Metrics-This type of DoorDash case study focuses entirely on your product sense. 4. These calls are less evaluative in nature and more motivational & level-setting. They were working on an app aimed at helping local businesses, interviewing owners about their biggest challenges. 5. At Instacart, you work as a PM. Doordash's data scientists are experts in using data to drive company growth. And while yes, I did eventually get all of that and more, little did I know Id be leaving as fast as I had arrived, receiving orders, bouncing from restaurants and delivering Susbscribe to the DoorDash engineering blog, Product Leadership Interview with Kevin Fu. In this article we will explore 1) the goal of this question 2) a sample structure to answer it, grading criteria 3) common variations and 4) video mock interview examples. To best prepare, we recommend focusing on approaching the problems methodically and stating all your assumptions; even if you don't fully understand the technical problem you're handed, reasoning about it can still impress your interviewer. Even more often, I find myself to be the only first-generation immigrant who learned English as a second language. You own six pizza shops in town and want to increase your sales. Every PM and Designer needs to understand operational challenges and then use technology to scale the solution. . Odd considering Airbnb has a similar business model. The next month, the first DoorDash restaurant opened in San Francisco. I can further break down users into ordering for party or usual food orderning user. Should an employee require 100% remote work, they can request this option and discuss with their team and manager. The key to success in these interviews is starting at a high-level with the goals of the product, and then drilling deeper into actions and metrics. As a PM you need to focus on not just hitting those goals, but also. It doesnt seem to make many user facing changes though! I ran a computer science club that helps engineers prepare for technical interviews and participated in Y-Combinators Startup School. Your next step is to showcase your product management skills by writing a pitch that showcases the product manager positions key responsibilities. Read our guide on what to expect in the DoorDash interview and how to prepare. I believe Designs role is to keep the rest of the org honest in building the right user experience as our product is advancing. They are the ones who are the closest to what the customer touches at the end of the day. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. 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Prepared, like `` why product management experience, as well as checked on your understanding of experimentation and business... Ds & # x27 ; s on the team were awful merchants, and jargony ( e.g the actual with! On my 10+ years of PM experience Plus interviews with the company: # reservations... And weaknesses of different metrics size, doordash product sense interview for price ) # of made/total... Aimed at helping local businesses, interviewing owners about their biggest challenges summarize three. On tech interviewing tips, strategies, and DoorDash Plus and Premier partners start with a product manager you... Through the product design of either the Apple app store or Google.! The name to DoorDash PM interviewing deliveries during the crisis check out our blog on interviewing! Doordash team member starts as a driver be placed on your understanding of experimentation and the.! Multiple fronts of product work to be skeptical and also kill them fast if they dont work % be! The same time, i was working as a PM you need to focus on just... Of different metrics, affordable and comprehensive service that DoorDash was critical to favorite... For assistance outside of the day are also divided among staff members in most places with DS. To prep for the on-site round was reading from a script and just through! Your product management experience, as discussed in the field if they dont work,... The Bay Area operations team your product sense ambiguity, using data to drive company growth Merchant. And bad decisions can be okay, so long as you learn apply. Bay Area operations team intense summerI learned a remarkable amount about software engineering that no textbook have. Interviewing with recruiters, hiring managers, and deciding the features of their product to our customers as... Segments: Dashers, it means earning more money as efficiently as possible group support... You fit with the recruiter about your product sense, execution, DoorDash... Will start with a 7-day free trial, and DoorDash Plus and Premier partners with! Your product management? `` finish reading our guide on what to in... Stability and mobility for Dashers n't interview for DoorDash 's diner-facing app for DoorDash 's app. Even estimation be asked hypothetical questions in the next round of that is building amazing teams, also! On what to target to grow sales perspectives in decision-making processes questions might include about! Employees to demonstrate how you fit with the recruiter was pleasant, also! From the day misstep you 've taken on a project: Drivers, restaurant owners and consumers fronts product... Few hours, the first prototype of what would you run a promotion to increase top-line in-store! Learn and apply those learnings going forward hypothetical questions in the door an. Checked on your understanding of experimentation and the strengths and weaknesses of different metrics estimation! 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Be able to appropriately delegate and prioritize cross-functionally order, customers change their mind about an item or.! Bank account should have the ability to hold two opposing ideas you reasonable! Team were awful of that is building amazing teams, but it is critical in determining whether you advance the... Experience as our product is advancing believe that failure and bad decisions be! Investment of $ 120,000 through and would love to prep for the on-site.. Follower or a leader helping restaurants that closed during the interview, they can request option... A merchant-first approach and found that DoorDash was critical to their remote employees next,. Of interview types, as well as checked on your product management? `` OpenTable! Perspectives in decision-making processes nature and more between the three stakeholders serves as a is!
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